Delete Your Account

1. Delete your account in the app

1. Open the Train My Game app and sign in.
2. Go to the Profile tab.
3. Scroll down and tap Delete Account.
4. Confirm twice. Deletion starts straight away and you are signed out.

You can also delete your account while you are waiting for a parent's approval: the Delete Account button is on that screen too.

Coaches can delete their account in the web app at app.trainmygame.com.au (Profile, then Delete Account) once no athletes remain on their roster. Parents can delete their child's account from the Parent Portal.

2. Ask us to delete it (without the app)

We ask for the account's own email address so we know it comes from the account holder. If you no longer use that address, email us anyway and tell us the address on the account; we may ask you to confirm who you are before we delete anything.

Parents and guardians can ask us to delete the account of an athlete under 18. Email us with the subject "Delete my account", and include the athlete's name and the email address on their account.

We will confirm and complete the deletion within 30 days.

3. What is deleted

• Your sign-in and your profile.
• Your training programs and history, logged sessions, training logs, streaks and goals.
• Your messages and the photos and videos in them, for both people in the conversation.
• Photos and videos you uploaded.
• Feed posts (coaches), and your feed comments and likes.
• Your notifications and the copies of emails sent to you.
• Your access to your coach's content and programs. Any active subscription is cancelled at once, and your customer record at Stripe, our payment processor, is deleted.

Deletion starts immediately and normally finishes within an hour. We will complete it within 30 days.

4. What we keep, and for how long

• Payment and transaction records: kept for as long as the law requires, for legal and tax reasons. Stripe also keeps its own records of past payments under its own legal obligations.
• Past bookings: kept with your name removed, so your coach keeps the date, time and amount for their records.
• Parental consent records: the record of a parent's consent, and of its withdrawal, kept for as long as the law requires.
• Deletion log: a record that the account was deleted, without your name or email address.
• Agreement records: which version of our Terms of Service and Privacy Policy you accepted, and when, kept as evidence of that agreement.
• Reports: reports made to us about content.
• Coach records: game video a coach recorded is the coach's record and stays with the coach, with your name and statistics removed. Photos and videos a coach posted that show you also stay with the coach; if you ask us to remove one you appear in, we will.
• Backups: deleted data can remain in our daily database backups for up to 30 days, after which the backups expire and it is gone.

The full details are in section 7 of our Privacy Policy.

5. Contact us

Questions about deleting your account or your data: admin@trainmygame.com.au.