Coach Terms & Conditions
These Coach Terms & Conditions apply specifically to coaches using the Train My Game platform to deliver training programs and collect payments from players. These terms supplement the general Terms of Service.
1. Eligibility
To register as a coach on the Platform, you must:
- Be at least 18 years of age
- Have the legal right to work and conduct business in Australia (or your country of residence)
- Hold any qualifications, certifications, or working-with-children clearances required by law for your sport and the age group of your players
- Agree to these Coach Terms and the general Terms of Service
By registering as a coach, you represent and warrant that you meet all eligibility requirements. Train My Game Pty Ltd reserves the right to request evidence of qualifications or clearances at any time.
2. Stripe Connect & Payments
To collect payments from players through the Platform, you must connect a Stripe account. By doing so, you agree to:
- Complete Stripe's identity verification and onboarding process
- Be bound by the Stripe Connect Account Agreement
- Comply with all applicable laws regarding the collection of payments from clients
- Ensure your Stripe account remains in good standing throughout your use of the Platform
You are the merchant of record. Athlete payments are charged directly to your connected Stripe account. This means:
- Funds are yours from the moment of payment. Train My Game Pty Ltd never holds, controls, or has access to your funds.
- Your business name appears on the athlete's or parent's card statement.
- Stripe's payment processing fee is deducted from each payment in your Stripe account. At standard Australian domestic card pricing it is included in the TMG platform fee (see section 3); any cost above that pricing, such as for international or AMEX cards, is yours.
- You are responsible for refunds and chargebacks. A refund or disputed payment is debited from your Stripe balance, together with any dispute fee Stripe charges. Where your balance is insufficient, Stripe may debit your linked bank account.
- Payouts are made by Stripe directly to your nominated bank account on the schedule set in your Stripe account.
TMG's platform fee is collected as an application fee on each payment.
3. Platform Fees
Train My Game charges a percentage-based platform fee on payments collected from athletes through the Platform. There is no monthly or annual subscription fee at any roster size.
Your fee is set by the number of athletes holding an active subscription to you. Your whole roster sits in one band, and every active subscription is charged at that band's rate:
| Band | Athletes | Platform fee | You keep |
|---|---|---|---|
| Starter | 1–5 | 25% | 75% |
| Growth | 6–15 | 20% | 80% |
| Pro | 16–30 | 15% | 85% |
| Elite | 31 and beyond | 10% | 90% |
Card fees are included. The platform fee includes Stripe's payment processing fee at standard Australian domestic card pricing (1.75% + A$0.30 per payment). Stripe deducts its processing fee from your Stripe balance and TMG collects the remainder of the band's percentage as its application fee, so after both you keep 75%, 80%, 85% or 90% of each payment. The application fee percentage is rounded down to two decimal places, so you are never charged above the published rate. International cards, AMEX and currency conversion can cost more than standard domestic pricing; any processing cost above it is charged by Stripe to your Stripe account and is not covered by the platform fee.
Minimum platform fee. TMG retains at least AUD $2.00 per athlete per week after card fees (scaled pro-rata for other billing intervals; see section 4). Where the band's percentage would leave TMG less than that, the application fee is raised to the minimum, rounded up to two decimal places. As a worked example: on a $20.00 weekly subscription in the Elite band, 10% less card fees would leave TMG $1.35, so the minimum applies and TMG retains $2.00. There is no cap on the platform fee. The minimum applies to subscriptions only; it does not apply to the per-booking fee for one-off session bookings.
Rates are assessed daily. A rate improvement (your roster grew into a lower band) takes effect from your athletes' next billing date. A rate increase (your roster shrank into a higher band) takes effect only after your athlete count has remained in that band for 30 consecutive days, so ordinary roster fluctuation will not increase your rate.
As worked examples at standard Australian domestic card pricing, a $25.00 weekly payment lands $18.75 in your account with 5 active athletes, $20.00 with 10, $21.25 with 20, and $22.26 with 40 (where the $2.00 minimum applies; from $28.00 a week upward the Elite band leaves you 90%).
Where TMG has agreed separate fee terms with you in writing, those terms apply in place of this schedule.
We may adjust this fee schedule with at least 30 days' written notice.
4. Setting Your Athlete Rate
You set the weekly amount your athletes pay. There is no minimum or maximum price, except that a price must be high enough to cover the card fee and TMG's minimum platform fee in section 3; the Platform will not accept a price too low to cover them. You may set a different rate for each athlete.
Where subscriptions are offered on a billing interval other than weekly, the minimum platform fee in section 3 scales pro-rata to that interval (for monthly billing, AUD $8.67).
Changing an athlete's rate applies to their next subscription. It does not alter the amount currently being charged to an existing subscription.
Each tier sets a weekly price, how many private and open sessions it includes, and which parts of your online training it includes: your workouts, your drill library, and your community feed. A tier may include some of these and not others. What a tier includes is fixed for each athlete when their membership starts: editing a tier later changes it for new memberships only, and never alters a membership already running on it.
Changing an athlete's membership tier is different. Where an athlete holds a membership on one of your tiers, you may move them to another of your tiers without cancelling it. The change takes effect at the start of their next billing period, never part-way through a period they have already paid for. They keep everything their current membership includes until that date. No part of a paid period is forfeited, and no period is charged twice.
Where the change increases what the athlete pays, reduces the number of sessions their membership includes, or removes any part of the online training their membership includes, it takes effect no sooner than 7 days after we notify them; if their next billing period would begin sooner than that, the change moves to the following one. Any other change takes effect at the start of their next billing period.
We email the athlete and their parent or guardian when you make the change, stating what is changing and the date it applies. You remain responsible for discussing any change with them beforehand.
You cannot change the tier of a membership that is already scheduled to end, or one sold for a fixed term.
You are responsible for communicating your rate and any change to it to your athletes and their parents or guardians.
5. Player Data & Parental Consent
Before adding any player under the age of 18 to the Platform, you must obtain written consent from that player's parent or legal guardian. This consent must cover the collection, storage, and use of the player's personal data on the Platform.
As a coach, you are responsible for:
- Obtaining and retaining records of parental/guardian consent for all minor players
- Ensuring player data is used only for legitimate coaching and development purposes
- Complying with the Privacy Act 1988 (Cth), Australian Privacy Principles, and any applicable state legislation
- Notifying Train My Game immediately if you become aware of any breach of player data
- Deleting or requesting deletion of player data when your coaching relationship with a player ends
You indemnify Train My Game against any claims, losses, or liabilities arising from your failure to obtain appropriate consent or comply with applicable privacy laws.
6. Professional Conduct
You agree to conduct yourself professionally and in accordance with the standards expected of a qualified sports coach. You must not:
- Engage in, facilitate, or condone any form of abuse, harassment, or discrimination toward players
- Use the Platform to contact players for any purpose unrelated to their coaching and development
- Make false or misleading representations about your qualifications, experience, or the nature of your services
- Use the Platform to promote competing services or solicit players away from other coaches on the Platform
Train My Game Pty Ltd reserves the right to suspend or terminate accounts where conduct falls below these standards, without liability to the coach.
7. Intellectual Property
Training programs, drills, session content, and other materials you create on the Platform remain your intellectual property. You grant Train My Game a limited, non-exclusive, royalty-free licence to store, display, and process your content solely to provide the Platform services.
You must not upload content that infringes third-party intellectual property rights, or that is unlawful, harmful, or offensive.
8. Termination
You may cancel your coach account at any time. Upon cancellation:
- Your athletes' subscriptions are not cancelled automatically. You must cancel them yourself, through your Stripe dashboard or by contacting us. Athletes will otherwise continue to be billed.
- Athletes associated with your account lose access to the training programs you assigned them. Their own logged training history is retained in their account.
- You remain responsible for any refunds, chargebacks or obligations outstanding at the time of closure.
- Amounts already earned are paid out by Stripe on its normal schedule.
Train My Game may terminate your coach account immediately for breach of these terms, non-payment, fraudulent activity, or conduct harmful to players or the Platform.
9. Working With Children
Before using the Platform to coach players under the age of 18, you must hold a current Working With Children Check (or equivalent clearance) as required by the laws of your state or territory. By registering as a coach and adding minor players to your account, you represent and warrant that you hold a valid clearance. Train My Game Pty Ltd reserves the right to request evidence of your clearance at any time and to suspend your account if a valid clearance cannot be confirmed.
10. Independent Contractor
Coaches using the Train My Game platform are independent contractors, not employees, agents, or partners of Train My Game Pty Ltd. Nothing in these terms creates any employment, agency, partnership, or joint venture relationship between you and Train My Game.
You are solely responsible for your own tax obligations, insurance, and compliance with any laws applicable to your coaching business.
11. Contact Us
For any questions about these Coach Terms:
Train My Game Pty Ltd
Adelaide, South Australia, Australia
Email: admin@trainmygame.com.au